Helsinki Airport once again best airport in Northern Europe

Helsinki Airport wins Skytrax award for the seventh time

Passengers have once again voted Helsinki Airport as the best airport in Northern Europe in a global customer satisfaction survey conducted by Skytrax. The award was presented to Finavia on April 17, 2024 in Frankfurt.

"It’s fantastic that air passengers have once again selected Helsinki Airport as the best airport in Northern Europe! This year, we have already celebrated Helsinki Airport being selected as the best airport in Europe in its size category. It's clear that our airport has a strong position among the best airports in the world,” says Ulla Serlenius, Finavia's Senior Vice President, Helsinki Airport.

The Skytrax survey is internationally renowned and measures the service level of airports worldwide, covering more than 550 airports. The survey was conducted between August 2023 and March 2024. Passengers assessed the service and customer experience at airports in various stages of their journey, including check-in, security control, shopping and dining facilities, as well as services for arriving and connecting passengers.

"Developing the customer experience was at the heart of the most extensive development programme in the history of Helsinki Airport, which resulted in the airport being completely revamped. In 2023, for example, we increased the amount of liquids permitted at security control to two litres, opened a total of 26 shops, restaurants and cafes at the airport, and modernised baggage logistics. It is no coincidence that we received the highest customer satisfaction ratings in the airport’s history last year."

This is already the third award in 2024 for Helsinki Airport, managed and developed by Finavia. The Airports Council International (ACI) recently recognized Helsinki Airport as the best airport in Europe in its size category. Additionally, Helsinki Airport was ranked as the fifth best airport in the world for business travelers based on Skytrax's research. Helsinki Airport has now been selected as the best airport in Northern Europe a total of seven times.

More on Finavia and Helsinki Airport.

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