NordicMarketing Blog - News and trends in tourism marketing and from Northern Europe

Why tour operators still need to experience a destination first-hand

Written by Anja | May 26, 2026 9:15:11 AM

Some destinations are difficult to understand from a screen alone

You can only learn so much about a destination from behind a screen. Sure, a brochure mapping out the itinerary is helpful, websites have stunning photos, and supplier presentations can list activities, room categories and transfer details. But some travel experiences don't truly resonate until you're actually there. Outdoor tourism is exactly like that; you have to experience it to understand it.

Planning your Nordic summer and autumn portfolio?

The Finnish Lapland Outdoors Workshop & FAM Trips on 11 September 2026 brings together international tour operators and suppliers from Levi, Ylläs, Muonio and Enontekiö for focused B2B meetings and optional post tours through Fell Lapland.


You can describe the silence of a national park, but it feels very different when you actually stop walking for a moment and realize there is almost no sound around you.

You can mention a lakeside sauna in a product sheet, but the atmosphere after a full day outdoors cannot really be translated into bullet points and PDFs. For many tour operators, this is exactly why FAM trips still matter.

Understanding more than just the product

Joining a FAM trip is not simply about visiting hotels or collecting supplier contacts. It is about understanding the destination behind the product.

How does the region feel during the day? What kind of traveler would genuinely enjoy this experience? Are the activities soft adventure or physically demanding? How realistic are the transfer times? Does the accommodation match the expectations of your clients?

These are often the details that determine whether a product later becomes easy to sell or surprisingly difficult to explain. Especially in destinations like Finnish Lapland, where nature, atmosphere and pace are such an important part of the overall experience, first-hand knowledge becomes incredibly valuable.

© Eetu Leikas Visit Ylläs

Smaller workshops, more meaningful conversations

Many tourism professionals are also starting to appreciate smaller and more focused industry events again.

Large trade fairs still play an important role, but they can also feel fast, crowded and heavily sales-driven. Regional workshops and FAM trips create a different kind of environment. Conversations tend to become more practical, networking feels more natural, and there is often more space to ask questions openly.

And once tour operators have actually experienced the destination themselves, discussions with suppliers become much more concrete. Instead of talking about products theoretically, both sides already share the same experience: the same hiking trail, the same dinner atmosphere, the same view across the fells.

 © Eetu Leikas Visit Ylläs

Outdoor tourism needs context

This is especially true for nature-based travel products.

A hiking experience is not only about distance or elevation. Buyers want to understand what the trail feels like, how accessible it is and which clients would feel comfortable there. The same applies to sauna experiences, wildlife activities, accommodation concepts or national park excursions. The atmosphere around the experience often matters just as much as the activity itself.

The more realistic the understanding, the easier it becomes to position and sell the destination authentically later on.

 

Header: © Eetu Leikas / Visit Ylläs